Most salespeople know that every interaction with a contact can move them closer to a sale. When your contact reaches out to you, you need to know about all of the interactions that they’ve had with your company. Refresh your memory with incommand’s Activity Recorder feature. This captures everything about a particular lead – from when their information was entered into incommand to the date when the last system-generated email was sent to them. With this, you can approach your contact prepared.