Customer retention continues to be at the front line for most businesses today. Buyers are presented with an endless stream of products and channels through which they can buy. As a result, it is easier than ever for a customer to churn.
Most businesses struggle to increase customer loyalty but a select set of progressive companies have been able grow rapidly in competitive markets. Why have these organizations been successful? One factor has been CRM analysis which focuses on analyzing relevant customer and market data in support of sustainable CRM programs. Tomorrow’s leaders are immersing CRM analytics into the business processes of today.