Improved customer satisfaction and operational efficiency for the insurance industry
Industry leading insurance providers are implementing Nastel AutoPilot’s Business Transaction Performance™ solution in order to ensure they can achieve their strategic goals of providing excellent customer service and improving operational efficiency. Nastel AutoPilot is used by major insurance providers to enhance operational control and provide a framework for business performance assessment and reporting. AutoPilot is currently being used for:
Production problem-detection and resolution
User acceptance testing
Track and find transactions (e.g. claims)
Compliance
Capacity Planning
Reducing trouble tickets
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