Content by CCG Catalyst
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Banks Acquired Study
Actions and concerns of customers, whose bank was part of an acquisition. -
Banking in the Cloud
Because of the unique security concerns within banking, some financial institutions have hesitated to turn to the public cloud for their most critical services. But ancillary cloud solutions, such as contact management, marketing automation, office automation, and human resources, among others,...
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Under the Floorboards: The Infrastructure Needs of CRM in Banks
We all know that a certain road is paved with good intentions, and in many respects so also is another road – the one leading to effective and productive customer relationship management, or CRM, especially where banks are concerned. Despite all the good intentions of developers and bankers,... -
Setting a Strategic Context for Bank Risk Management
Conventional wisdom has it that banks exist in order to intermediate financial risk. They safeguard the money of depositors, provide the mechanisms for transacting payments reliably and safely, and enable economic growth by lending depositors’ funds to creditworthy borrowers to buy homes, start...