FlexIVR

Product Details

FlexIVR offers financial institutions a new breed of telephone banking, designed to allow high levels of customization and remain pliable during its use for each financial institution's particular needs. The primary focus of telephone banking technology has been to provide basic account functions, thereby allowing bank employees to help customers with more complex tasks. FlexIVR includes this foundation, enabling customers to request account balances, transaction histories, and perform transfers with privacy and efficiency. A custom-designed second layer allows banks to offer specialized services such as bill payment and realize cross selling opportunities based on customer criteria. Instead of complex commands, the FlexIVR telephone banking solution is designed using simple workflow options, streamlining custom modifications to the system.

Key benefits of FlexIVR include:
Increase employee productivity
Streamline telephone calls for customers
Market products and service to callers
Increase account privacy
Improve customer service
Generate fee income
Caller ID security tracking