Teleformix/ECHO

Teleformix Technologies is a leading developer of CRM/eCRM Enterprise-Class Software applications for the banking, insurance, financial services and marketing industries. Offering a comprehensive range of competitively priced software, Teleformix Technologies provides customized software solutions designed to expertly manage all of today's business transaction challenges. By optimizing performance and striving for rapid ROI, Teleformix Technologies' solutions integrate customizable and highly scalable answers into all business architectures.

ECHO from Teleformix Technologies is a digital call recording and screen capture solution that allows companies to record, evaluate, monitor and archive customer interactions. With integrated, highly-customizable quality assurance, agent access and e-training modules, ECHO delivers a wide array of tools for enhancing service and ROI.

ECHO is a turnkey, self-contained system and is licensed based on concurrent ports in use. The available Web Services provide a truly Service-Oriented Architecture (SOA) allowing simple integration between ECHO and any Web Services-enabled platform. One ECHO system is scalable to the full capacity of an Avaya telephony system and can record TDM, VoIP or both. The browser-based front end allows great flexibility for any business model, with unlimited evaluations, categories, questions, users, user types and more.