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Respond quickly, accurately, and efficiently to customer requests.
AFSVision facilitates integration into your processing, enabling you to provide customer access to account information, transactions, and milestones related to credit requests at any point in the lending process. In this era of banking apps and mobile capabilities, customers manage debt more effectively because of the accessibility of timely information on loan status, applicable rates, and borrowing alternatives, freeing internal staff for more profit-generating activities.
Internally, AFSVision provides online inquiry and transaction capabilities to:
Customer service staff
AFSVision’s servicing capability enables them to respond quickly, accurately, and efficiently to customer inquiries or to process customer requests.
Automation of manual servicing processes improves customer experience, reduces Bank servicing costs related to loan maintenance and research activities, and improves data quality.