InQuira for Contact Centers

Product Details

What if you could shorten resolution time and escalations by 50%?

What if you could cut agent research time in half?

What if you could lower agent training costs by 20%?

With InQuira for Contact Centers, these kinds of results are not unusual. InQuira turns even novice agents into experts with a comprehensive knowledge solution that is fully integrated into the agent desktop. Because InQuira combines its unique ability to discover the “true intent” of each inquiry with real-time contextual data from enterprise systems, agents spend less time researching and more time answering questions.