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What if you could increase customer satisfaction and shopping cart conversion by 30%? What if you could reduce escalations to your contact center by 75%? What if you could triple your customers’ use of self service? InQuira for Web Self Service delivers just these kinds of benefits.... Read more »
What if you could shorten resolution time and escalations by 50%? What if you could cut agent research time in half? What if you could lower agent training costs by 20%? With InQuira for Contact Centers, these kinds of results are not unusual. InQuira turns even novice agents into... Read more »
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