Available from Striata SA
The Striata eContact Suite facilitates inbound message handling, providing customer service teams with an effective email management system. Striata eContact operates across inbound channels to provide a consolidated view of a customer's electronic interaction history.
eContact is primarily used for email management but has the capability to manage fax and SMS/text messages as well.
The solution takes the messages out of the inbox and puts the control and management of the response to incoming messages back into a 'queue' system that facilitates management and escalation.