A free white paper by Shaw Systems Associates, Inc.
Subject matter experts (SMEs) should have special, in-depth knowledge from both a business and IT perspective that when shared with others, significantly enhances performance within the organization. They should bring real-world examples, best practices, and tricks of the trade that will positively impact your business. They should be the go-to resource who helps resolve complex issues. Most importantly, they should be able to hit the ground running once they understand your unique environment and work independently to deliver project tasks
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