Apropos
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One Tower Lane
28th Floor
Oakbrook Terrace, IL 60181-4671
United States
Phone: 630-472-9600
Fax: 630-472-9745
Description:
Apropos Agent lets contact center representatives provide a high degree of relationship-based service to customers. Through its patented visual multimedia queue, the Apropos Agent is able to view incoming and outgoing customer interaction requests based on interaction type, priority, or specific business rules. The Apropos Agent integrates and manages all types of interactions including:
· Inbound Calls
· Abandoned Calls
· Voice Messaging
· Outbound Calls
· E-mail
· Fax
· Web Chat & Request
· VoIP
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